{"id":10043,"date":"2026-03-03T13:46:07","date_gmt":"2026-03-03T13:46:07","guid":{"rendered":"https:\/\/myroamup.com\/help\/"},"modified":"2026-04-09T12:45:10","modified_gmt":"2026-04-09T12:45:10","slug":"help","status":"publish","type":"page","link":"https:\/\/myroamup.com\/en\/help\/","title":{"rendered":"Help"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"10043\" class=\"elementor elementor-10043 elementor-1591\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2e03afa e-flex e-con-boxed e-con e-parent\" data-id=\"2e03afa\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-86d5a6a e-con-full e-flex e-con e-child\" data-id=\"86d5a6a\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-5d04b2e e-con-full e-flex e-con e-child\" data-id=\"5d04b2e\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-339a7a8 elementor-widget elementor-widget-image\" data-id=\"339a7a8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"800\" height=\"800\" src=\"https:\/\/myroamup.com\/wp-content\/uploads\/2026\/03\/ayuda-cabecera-1024x1024.webp\" class=\"attachment-large size-large wp-image-1963\" alt=\"\" srcset=\"https:\/\/myroamup.com\/wp-content\/uploads\/2026\/03\/ayuda-cabecera-1024x1024.webp 1024w, https:\/\/myroamup.com\/wp-content\/uploads\/2026\/03\/ayuda-cabecera-300x300.webp 300w, https:\/\/myroamup.com\/wp-content\/uploads\/2026\/03\/ayuda-cabecera-150x150.webp 150w, https:\/\/myroamup.com\/wp-content\/uploads\/2026\/03\/ayuda-cabecera-768x768.webp 768w, https:\/\/myroamup.com\/wp-content\/uploads\/2026\/03\/ayuda-cabecera-600x600.webp 600w, https:\/\/myroamup.com\/wp-content\/uploads\/2026\/03\/ayuda-cabecera-100x100.webp 100w, https:\/\/myroamup.com\/wp-content\/uploads\/2026\/03\/ayuda-cabecera.webp 1500w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-46795c4 e-con-full e-flex e-con e-child\" data-id=\"46795c4\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c21817d elementor-widget elementor-widget-heading\" data-id=\"c21817d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">How can we help you?<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-cde7ebf elementor-widget elementor-widget-text-editor\" data-id=\"cde7ebf\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\tWherever you are, you can count on us.\t\t\t\t\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-2812485 e-con-full e-flex e-con e-child\" data-id=\"2812485\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-4192bcf e-con-full e-flex e-con e-child\" data-id=\"4192bcf\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-89e4f39 elementor-view-stacked elementor-shape-circle elementor-widget elementor-widget-icon\" data-id=\"89e4f39\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div class=\"elementor-icon\">\n\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-phone-alt\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M497.39 361.8l-112-48a24 24 0 0 0-28 6.9l-49.6 60.6A370.66 370.66 0 0 1 130.6 204.11l60.6-49.6a23.94 23.94 0 0 0 6.9-28l-48-112A24.16 24.16 0 0 0 122.6.61l-104 24A24 24 0 0 0 0 48c0 256.5 207.9 464 464 464a24 24 0 0 0 23.4-18.6l24-104a24.29 24.29 0 0 0-14.01-27.6z\"><\/path><\/svg>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-49222cd elementor-widget elementor-widget-heading\" data-id=\"49222cd\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">+34 900 000 000<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-4cd135b e-con-full e-flex e-con e-child\" data-id=\"4cd135b\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d158324 elementor-view-stacked elementor-shape-circle elementor-widget elementor-widget-icon\" data-id=\"d158324\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div class=\"elementor-icon\">\n\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fab-whatsapp\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M380.9 97.1C339 55.1 283.2 32 223.9 32c-122.4 0-222 99.6-222 222 0 39.1 10.2 77.3 29.6 111L0 480l117.7-30.9c32.4 17.7 68.9 27 106.1 27h.1c122.3 0 224.1-99.6 224.1-222 0-59.3-25.2-115-67.1-157zm-157 341.6c-33.2 0-65.7-8.9-94-25.7l-6.7-4-69.8 18.3L72 359.2l-4.4-7c-18.5-29.4-28.2-63.3-28.2-98.2 0-101.7 82.8-184.5 184.6-184.5 49.3 0 95.6 19.2 130.4 54.1 34.8 34.9 56.2 81.2 56.1 130.5 0 101.8-84.9 184.6-186.6 184.6zm101.2-138.2c-5.5-2.8-32.8-16.2-37.9-18-5.1-1.9-8.8-2.8-12.5 2.8-3.7 5.6-14.3 18-17.6 21.8-3.2 3.7-6.5 4.2-12 1.4-32.6-16.3-54-29.1-75.5-66-5.7-9.8 5.7-9.1 16.3-30.3 1.8-3.7.9-6.9-.5-9.7-1.4-2.8-12.5-30.1-17.1-41.2-4.5-10.8-9.1-9.3-12.5-9.5-3.2-.2-6.9-.2-10.6-.2-3.7 0-9.7 1.4-14.8 6.9-5.1 5.6-19.4 19-19.4 46.3 0 27.3 19.9 53.7 22.6 57.4 2.8 3.7 39.1 59.7 94.8 83.8 35.2 15.2 49 16.5 66.6 13.9 10.7-1.6 32.8-13.4 37.4-26.4 4.6-13 4.6-24.1 3.2-26.4-1.3-2.5-5-3.9-10.5-6.6z\"><\/path><\/svg>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d54b497 elementor-widget elementor-widget-heading\" data-id=\"d54b497\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Write to us<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-a068d3f e-con-full e-flex e-con e-child\" data-id=\"a068d3f\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-8feca01 elementor-view-stacked elementor-shape-circle elementor-widget elementor-widget-icon\" data-id=\"8feca01\" data-element_type=\"widget\" data-e-type=\"widget\" id=\"abrirChatBtn\" data-widget_type=\"icon.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<a class=\"elementor-icon\" href=\"#\">\n\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-comment\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M256 32C114.6 32 0 125.1 0 240c0 49.6 21.4 95 57 130.7C44.5 421.1 2.7 466 2.2 466.5c-2.2 2.3-2.8 5.7-1.5 8.7S4.8 480 8 480c66.3 0 116-31.8 140.6-51.4 32.7 12.3 69 19.4 107.4 19.4 141.4 0 256-93.1 256-208S397.4 32 256 32z\"><\/path><\/svg>\t\t\t<\/a>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1bb6568 elementor-widget elementor-widget-heading\" data-id=\"1bb6568\" data-element_type=\"widget\" data-e-type=\"widget\" id=\"linkChat\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\"><a href=\"#\">Start chat<\/a><\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-bc5d712 e-flex e-con-boxed e-con e-parent\" data-id=\"bc5d712\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-b2fdaca elementor-widget elementor-widget-heading\" data-id=\"b2fdaca\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Contact us<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b71596f elementor-widget elementor-widget-text-editor\" data-id=\"b71596f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\tOr if you prefer, write to us. We\u2019ll get back to you as soon as possible. \t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1561227 elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"1561227\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-envelope\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M502.3 190.8c3.9-3.1 9.7-.2 9.7 4.7V400c0 26.5-21.5 48-48 48H48c-26.5 0-48-21.5-48-48V195.6c0-5 5.7-7.8 9.7-4.7 22.4 17.4 52.1 39.5 154.1 113.6 21.1 15.4 56.7 47.8 92.2 47.6 35.7.3 72-32.8 92.3-47.6 102-74.1 131.6-96.3 154-113.7zM256 320c23.2.4 56.6-29.2 73.4-41.4 132.7-96.3 142.8-104.7 173.4-128.7 5.8-4.5 9.2-11.5 9.2-18.9v-19c0-26.5-21.5-48-48-48H48C21.5 64 0 85.5 0 112v19c0 7.4 3.4 14.3 9.2 18.9 30.6 23.9 40.7 32.4 173.4 128.7 16.8 12.2 50.2 41.8 73.4 41.4z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">hello@myroamup.com<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-125aa8f elementor-button-align-center elementor-widget__width-initial elementor-widget elementor-widget-form\" data-id=\"125aa8f\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;step_next_label&quot;:&quot;Next&quot;,&quot;step_previous_label&quot;:&quot;Previous&quot;,&quot;button_width&quot;:&quot;100&quot;,&quot;step_type&quot;:&quot;number_text&quot;,&quot;step_icon_shape&quot;:&quot;circle&quot;}\" data-widget_type=\"form.default\">\n\t\t\t\t\t\t\t<form class=\"elementor-form\" method=\"post\" name=\"New Form\" aria-label=\"New Form\">\r\n\t\t\t<input type=\"hidden\" name=\"post_id\" value=\"10043\"\/>\r\n\t\t\t<input type=\"hidden\" name=\"form_id\" value=\"125aa8f\"\/>\r\n\t\t\t<input type=\"hidden\" name=\"referer_title\" value=\"Help - MyRoamUp | Siempre conectado con tu eSIM\" \/>\r\n\r\n\t\t\t\t\t\t\t<input type=\"hidden\" name=\"queried_id\" value=\"10043\"\/>\r\n\t\t\t\r\n\t\t\t<div class=\"elementor-form-fields-wrapper elementor-labels-\">\r\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-name elementor-col-100 elementor-field-required\">\r\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-name\" class=\"elementor-field-label elementor-screen-only\">\r\n\t\t\t\t\t\t\t\tFirst name\t\t\t\t\t\t\t<\/label>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[name]\" id=\"form-field-name\" class=\"elementor-field elementor-size-lg  elementor-field-textual\" placeholder=\"First name\" required=\"required\">\r\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-email elementor-field-group elementor-column elementor-field-group-email elementor-col-100 elementor-field-required\">\r\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-email\" class=\"elementor-field-label elementor-screen-only\">\r\n\t\t\t\t\t\t\t\tEmail\t\t\t\t\t\t\t<\/label>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"email\" name=\"form_fields[email]\" id=\"form-field-email\" class=\"elementor-field elementor-size-lg  elementor-field-textual\" placeholder=\"Email\" required=\"required\">\r\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-tel elementor-field-group elementor-column elementor-field-group-field_531f7da elementor-col-100\">\r\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-field_531f7da\" class=\"elementor-field-label elementor-screen-only\">\r\n\t\t\t\t\t\t\t\tPhone\t\t\t\t\t\t\t<\/label>\r\n\t\t\t\t\t\t\t\t<input size=\"1\" type=\"tel\" name=\"form_fields[field_531f7da]\" id=\"form-field-field_531f7da\" class=\"elementor-field elementor-size-lg  elementor-field-textual\" placeholder=\"Phone\" pattern=\"[0-9()#&amp;+*-=.]+\" title=\"Only numbers and phone characters (#, -, *, etc) are accepted.\">\r\n\r\n\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-textarea elementor-field-group elementor-column elementor-field-group-message elementor-col-100 elementor-field-required\">\r\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-message\" class=\"elementor-field-label elementor-screen-only\">\r\n\t\t\t\t\t\t\t\tHow can we help you?\t\t\t\t\t\t\t<\/label>\r\n\t\t\t\t\t\t<textarea class=\"elementor-field-textual elementor-field  elementor-size-lg\" name=\"form_fields[message]\" id=\"form-field-message\" rows=\"4\" placeholder=\"How can we help you?\" required=\"required\"><\/textarea>\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-acceptance elementor-field-group elementor-column elementor-field-group-field_6196dac elementor-col-100 elementor-field-required\">\r\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-field_6196dac\" class=\"elementor-field-label elementor-screen-only\">\r\n\t\t\t\t\t\t\t\tPolicy\t\t\t\t\t\t\t<\/label>\r\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-subgroup\">\r\n\t\t\t<span class=\"elementor-field-option\">\r\n\t\t\t\t<input type=\"checkbox\" name=\"form_fields[field_6196dac]\" id=\"form-field-field_6196dac\" class=\"elementor-field elementor-size-lg  elementor-acceptance-field\" required=\"required\">\r\n\t\t\t\t<label for=\"form-field-field_6196dac\">I accept the <a href=\"https:\/\/myroamup.com\/en\/privacy-policy\/\">privacy policy<\/a><\/label>\t\t\t<\/span>\r\n\t\t<\/div>\r\n\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-group elementor-column elementor-field-type-submit elementor-col-100 e-form__buttons\">\r\n\t\t\t\t\t<button class=\"elementor-button elementor-size-lg\" type=\"submit\">\r\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Contact<\/span>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\r\n\t\t\t\t\t<\/button>\r\n\t\t\t\t<\/div>\r\n\t\t\t<\/div>\r\n\t\t<\/form>\r\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-42554bf e-flex e-con-boxed e-con e-parent\" data-id=\"42554bf\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-3d32a86 e-con-full e-flex e-con e-child\" data-id=\"3d32a86\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6b90167 elementor-widget elementor-widget-heading\" data-id=\"6b90167\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Problems activating your eSIM?<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f1c97de elementor-widget elementor-widget-text-editor\" data-id=\"f1c97de\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>The transition from the physical SIM card to virtual technology has simplified the way we travel, but it has also generated new technical questions. If you find yourself looking for <strong>eSIM help<\/strong> because your profile won&#8217;t activate, you have no data or the QR code doesn&#8217;t work, don&#8217;t worry: most issues have a quick and easy solution. <\/p><p>At <a href=\"https:\/\/myroamup.com\/en\/\">MyRoamUp<\/a>, we understand that connectivity is critical when you&#8217;re away from home. That&#8217;s why we&#8217;ve compiled this technical support guide to get you back online in a matter of minutes. <\/p><p><strong>Common installation problems and how to solve them<\/strong><\/p><p>Most <strong>eSIM help<\/strong> requests occur during the initial setup process. Here are the most frequent errors and their solutions. <\/p><p><strong>QR code does not scan or error occurs<\/strong><\/p><p>This is problem number one. Make sure of the following: <\/p><ul><li><strong>Stable Wi-Fi connection:<\/strong> To download the eSIM profile, your phone needs internet. If the Wi-Fi is weak, the download will fail. <\/li><li><strong>Screen brightness:<\/strong> If you are scanning the code from another device, turn the brightness up to maximum.<\/li><li><strong>Usage limits:<\/strong> Remember that an eSIM QR code can generally only be scanned once for security reasons.<\/li><\/ul><p><strong>&#8220;Unable to add data plan.&#8221;<\/strong><\/p><p>If you receive this message, your device is probably not <strong>unlocked<\/strong>. According to the <a href=\"https:\/\/www.fcc.gov\/\">Federal Communications Commission (FCC)<\/a>, phones locked to a specific carrier cannot use eSIMs from other carriers until the contract is terminated or unlocking is requested. <\/p><p><strong>Step-by-step configuration (Help checklist)<\/strong><\/p><p>If you have already installed the profile but do not browse, follow this <a href=\"https:\/\/myroamup.com\/en\/\">MyRoamUp<\/a> technical checklist:<\/p><ol><li><strong>Activate the line:<\/strong> Go to Settings &gt; Mobile Networks and make sure that the eSIM is set to &#8220;On&#8221;.<\/li><li><strong>Select for Mobile Data:<\/strong> Check that the eSIM is the line chosen for data usage, not your main SIM.<\/li><li><strong>Enable Roaming:<\/strong> <strong>IMPORTANT.<\/strong> For an international eSIM to work, you must enable &#8220;Data Roaming&#8221; <em>specifically<\/em> in the eSIM profile. You will not be charged extra, as you are using a prepaid plan. <\/li><li><strong>Configure the APN:<\/strong> Some models require you to enter the access point name (APN) manually. You will find this information in your purchase confirmation email. <\/li><\/ol><p><strong>Table of quick solutions according to symptom<\/strong><\/p><table><thead><tr><td><p><strong>Symptom<\/strong><\/p><\/td><td><p><strong>Possible Cause<\/strong><\/p><\/td><td><p><strong>Recommended Action<\/strong><\/p><\/td><\/tr><\/thead><tbody><tr><td><p>\ud83d\udcf5 No service \/ Emergency only<\/p><\/td><td><p>Lack of coverage or misconfigured APNs<\/p><\/td><td><p>Restart the mobile and verify the APN<\/p><\/td><\/tr><tr><td><p>\ud83d\udcf6 Signal full but no internet<\/p><\/td><td><p>Roaming disabled<\/p><\/td><td><p>Enable &#8220;Data Roaming&#8221; in the eSIM<\/p><\/td><\/tr><tr><td><p>\u26a0\ufe0f Error when scanning QR<\/p><\/td><td><p>Profile already downloaded or weak Wi-Fi<\/p><\/td><td><p>Contact MyRoamUp support<\/p><\/td><\/tr><tr><td><p>\u274c The eSIM option does not appear.<\/p><\/td><td><p>Cell phone not compatible or blocked<\/p><\/td><td><p>Check compatibility (EID)<\/p><\/td><\/tr><\/tbody><\/table><p><strong>eSIM Help for iPhone and Android: Key Differences<\/strong><\/p><p>The <strong>eSIM help<\/strong> search process varies slightly depending on the operating system:<\/p><ul><li><strong>On iPhone (iOS):<\/strong> Management is done from &#8220;Mobile Data&#8221;. Apple allows storing up to 8 or more eSIMs, but only 2 can be active simultaneously (iPhone 13 models and up). <\/li><li><strong>On Android (Samsung, Pixel, etc.):<\/strong> It is managed in &#8220;SIM Card Manager&#8221; or &#8220;Internet&#8221;. It is essential to verify that the &#8220;Data Saver&#8221; mode is not blocking the connection of the new eSIM. <\/li><\/ul><p><strong>When to contact MyRoamUp technical support?<\/strong><\/p><p>If you have followed all the steps in this <strong>eSIM help<\/strong> guide and you are still offline, our team of experts is ready to intervene. It is advisable to have on hand: <\/p><ul><li>Your order number.<\/li><li>The <strong>eID<\/strong> number of your device (you can find it in Settings &gt; Phone Info).<\/li><li>A screenshot of the error that appears.<\/li><\/ul><p><strong>Get eSIM Help<\/strong><\/p><p>Getting <strong>eSIM help<\/strong> in time is the key to not ruining the travel experience. Most inconveniences are due to small configuration settings such as APN or roaming. With <strong>MyRoamUp&#8217;<\/strong> s technology and this support manual, you are guaranteed smooth connectivity without technical complications.  <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>How can we help you? Wherever you are, you can count on us. +34 900 000 000 Write to us Start chat Contact us Or if you prefer, write to us. We\u2019ll get back to you as soon as possible. hello@myroamup.com Problems activating your eSIM? The transition from the physical SIM card to virtual technology [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-10043","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Help - MyRoamUp | Siempre conectado con tu eSIM<\/title>\n<meta name=\"description\" content=\"Siempre Conectado gracias a nuestra eSIM internacional. Viaja sin problemas y sin l\u00edmites. 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