{"id":10554,"date":"2026-03-03T13:46:07","date_gmt":"2026-03-03T13:46:07","guid":{"rendered":"https:\/\/myroamup.com\/aide\/"},"modified":"2026-05-28T12:21:25","modified_gmt":"2026-05-28T12:21:25","slug":"aide","status":"publish","type":"page","link":"https:\/\/myroamup.com\/fr\/aide\/","title":{"rendered":"Aide"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"10554\" class=\"elementor elementor-10554 elementor-1591\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2e03afa e-flex e-con-boxed e-con e-parent\" data-id=\"2e03afa\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-86d5a6a e-con-full e-flex e-con e-child\" data-id=\"86d5a6a\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-5d04b2e e-con-full e-flex e-con e-child\" data-id=\"5d04b2e\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-339a7a8 elementor-widget elementor-widget-image\" data-id=\"339a7a8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"800\" height=\"800\" src=\"https:\/\/myroamup.com\/wp-content\/uploads\/2026\/03\/ayuda-cabecera-1024x1024.webp\" class=\"attachment-large size-large wp-image-10551\" alt=\"\" srcset=\"https:\/\/myroamup.com\/wp-content\/uploads\/2026\/03\/ayuda-cabecera-1024x1024.webp 1024w, https:\/\/myroamup.com\/wp-content\/uploads\/2026\/03\/ayuda-cabecera-300x300.webp 300w, https:\/\/myroamup.com\/wp-content\/uploads\/2026\/03\/ayuda-cabecera-150x150.webp 150w, https:\/\/myroamup.com\/wp-content\/uploads\/2026\/03\/ayuda-cabecera-768x768.webp 768w, https:\/\/myroamup.com\/wp-content\/uploads\/2026\/03\/ayuda-cabecera-600x600.webp 600w, https:\/\/myroamup.com\/wp-content\/uploads\/2026\/03\/ayuda-cabecera-100x100.webp 100w, https:\/\/myroamup.com\/wp-content\/uploads\/2026\/03\/ayuda-cabecera.webp 1500w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-46795c4 e-con-full e-flex e-con e-child\" data-id=\"46795c4\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c21817d elementor-widget elementor-widget-heading\" data-id=\"c21817d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Pouvons-nous vous aider ?<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-cde7ebf elementor-widget elementor-widget-text-editor\" data-id=\"cde7ebf\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\tO\u00f9 que vous soyez, vous pouvez compter sur nous.\t\t\t\t\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-2812485 e-con-full e-flex e-con e-child\" data-id=\"2812485\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-4192bcf e-con-full e-flex e-con e-child\" data-id=\"4192bcf\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-89e4f39 elementor-view-stacked elementor-shape-circle elementor-widget elementor-widget-icon\" data-id=\"89e4f39\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<a class=\"elementor-icon\" href=\"mailto:hello@myroamup.com\">\n\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-envelope\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M502.3 190.8c3.9-3.1 9.7-.2 9.7 4.7V400c0 26.5-21.5 48-48 48H48c-26.5 0-48-21.5-48-48V195.6c0-5 5.7-7.8 9.7-4.7 22.4 17.4 52.1 39.5 154.1 113.6 21.1 15.4 56.7 47.8 92.2 47.6 35.7.3 72-32.8 92.3-47.6 102-74.1 131.6-96.3 154-113.7zM256 320c23.2.4 56.6-29.2 73.4-41.4 132.7-96.3 142.8-104.7 173.4-128.7 5.8-4.5 9.2-11.5 9.2-18.9v-19c0-26.5-21.5-48-48-48H48C21.5 64 0 85.5 0 112v19c0 7.4 3.4 14.3 9.2 18.9 30.6 23.9 40.7 32.4 173.4 128.7 16.8 12.2 50.2 41.8 73.4 41.4z\"><\/path><\/svg>\t\t\t<\/a>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-49222cd elementor-widget elementor-widget-heading\" data-id=\"49222cd\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\"><a href=\"mailto:hello@myroamup.com\">hello@myroamup.com<\/a><\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-4cd135b e-con-full e-flex e-con e-child\" data-id=\"4cd135b\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d158324 elementor-view-stacked elementor-shape-circle elementor-widget elementor-widget-icon\" data-id=\"d158324\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<a class=\"elementor-icon\" href=\"https:\/\/wa.me\/34623588029\" target=\"_blank\">\n\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fab-whatsapp\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M380.9 97.1C339 55.1 283.2 32 223.9 32c-122.4 0-222 99.6-222 222 0 39.1 10.2 77.3 29.6 111L0 480l117.7-30.9c32.4 17.7 68.9 27 106.1 27h.1c122.3 0 224.1-99.6 224.1-222 0-59.3-25.2-115-67.1-157zm-157 341.6c-33.2 0-65.7-8.9-94-25.7l-6.7-4-69.8 18.3L72 359.2l-4.4-7c-18.5-29.4-28.2-63.3-28.2-98.2 0-101.7 82.8-184.5 184.6-184.5 49.3 0 95.6 19.2 130.4 54.1 34.8 34.9 56.2 81.2 56.1 130.5 0 101.8-84.9 184.6-186.6 184.6zm101.2-138.2c-5.5-2.8-32.8-16.2-37.9-18-5.1-1.9-8.8-2.8-12.5 2.8-3.7 5.6-14.3 18-17.6 21.8-3.2 3.7-6.5 4.2-12 1.4-32.6-16.3-54-29.1-75.5-66-5.7-9.8 5.7-9.1 16.3-30.3 1.8-3.7.9-6.9-.5-9.7-1.4-2.8-12.5-30.1-17.1-41.2-4.5-10.8-9.1-9.3-12.5-9.5-3.2-.2-6.9-.2-10.6-.2-3.7 0-9.7 1.4-14.8 6.9-5.1 5.6-19.4 19-19.4 46.3 0 27.3 19.9 53.7 22.6 57.4 2.8 3.7 39.1 59.7 94.8 83.8 35.2 15.2 49 16.5 66.6 13.9 10.7-1.6 32.8-13.4 37.4-26.4 4.6-13 4.6-24.1 3.2-26.4-1.3-2.5-5-3.9-10.5-6.6z\"><\/path><\/svg>\t\t\t<\/a>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d54b497 elementor-widget elementor-widget-heading\" data-id=\"d54b497\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\"><a href=\"https:\/\/wa.me\/34623588029\" target=\"_blank\">\u00c9crivez-nous<\/a><\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-a068d3f e-con-full e-flex e-con e-child\" data-id=\"a068d3f\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-8feca01 elementor-view-stacked elementor-shape-circle elementor-widget elementor-widget-icon\" data-id=\"8feca01\" data-element_type=\"widget\" data-e-type=\"widget\" id=\"abrirChatBtn\" data-widget_type=\"icon.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<a class=\"elementor-icon\" href=\"#\">\n\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-comment\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M256 32C114.6 32 0 125.1 0 240c0 49.6 21.4 95 57 130.7C44.5 421.1 2.7 466 2.2 466.5c-2.2 2.3-2.8 5.7-1.5 8.7S4.8 480 8 480c66.3 0 116-31.8 140.6-51.4 32.7 12.3 69 19.4 107.4 19.4 141.4 0 256-93.1 256-208S397.4 32 256 32z\"><\/path><\/svg>\t\t\t<\/a>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1bb6568 elementor-widget elementor-widget-heading\" data-id=\"1bb6568\" data-element_type=\"widget\" data-e-type=\"widget\" id=\"linkChat\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\"><a href=\"#\">D\u00e9marrer le chat<\/a><\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-bc5d712 e-flex e-con-boxed e-con e-parent\" data-id=\"bc5d712\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-b2fdaca elementor-widget elementor-widget-heading\" data-id=\"b2fdaca\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Contactez-nous<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b71596f elementor-widget elementor-widget-text-editor\" data-id=\"b71596f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\tOu, si vous pr\u00e9f\u00e9rez, \u00e9crivez-nous. Nous vous contacterons dans les plus brefs d\u00e9lais. \t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1561227 elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"1561227\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-envelope\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M502.3 190.8c3.9-3.1 9.7-.2 9.7 4.7V400c0 26.5-21.5 48-48 48H48c-26.5 0-48-21.5-48-48V195.6c0-5 5.7-7.8 9.7-4.7 22.4 17.4 52.1 39.5 154.1 113.6 21.1 15.4 56.7 47.8 92.2 47.6 35.7.3 72-32.8 92.3-47.6 102-74.1 131.6-96.3 154-113.7zM256 320c23.2.4 56.6-29.2 73.4-41.4 132.7-96.3 142.8-104.7 173.4-128.7 5.8-4.5 9.2-11.5 9.2-18.9v-19c0-26.5-21.5-48-48-48H48C21.5 64 0 85.5 0 112v19c0 7.4 3.4 14.3 9.2 18.9 30.6 23.9 40.7 32.4 173.4 128.7 16.8 12.2 50.2 41.8 73.4 41.4z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">hello@myroamup.com<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-125aa8f elementor-button-align-center elementor-widget__width-initial elementor-widget elementor-widget-form\" data-id=\"125aa8f\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;step_next_label&quot;:&quot;Suivant&quot;,&quot;step_previous_label&quot;:&quot;Pr\\u00e9c\\u00e9dent&quot;,&quot;button_width&quot;:&quot;100&quot;,&quot;step_type&quot;:&quot;number_text&quot;,&quot;step_icon_shape&quot;:&quot;circle&quot;}\" data-widget_type=\"form.default\">\n\t\t\t\t\t\t\t<form class=\"elementor-form\" method=\"post\" name=\"Nouveau formulaire\" aria-label=\"Nouveau formulaire\">\n\t\t\t<input type=\"hidden\" name=\"post_id\" value=\"10554\"\/>\n\t\t\t<input type=\"hidden\" name=\"form_id\" value=\"125aa8f\"\/>\n\t\t\t<input type=\"hidden\" name=\"referer_title\" value=\"MyRoamUp | Siempre conectado con tu eSIM\" \/>\n\n\t\t\t\n\t\t\t<div class=\"elementor-form-fields-wrapper elementor-labels-\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-name elementor-col-100 elementor-field-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-name\" class=\"elementor-field-label elementor-screen-only\">\n\t\t\t\t\t\t\t\tNom\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[name]\" id=\"form-field-name\" class=\"elementor-field elementor-size-lg  elementor-field-textual\" placeholder=\"Nom\" required=\"required\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-email elementor-field-group elementor-column elementor-field-group-email elementor-col-100 elementor-field-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-email\" class=\"elementor-field-label elementor-screen-only\">\n\t\t\t\t\t\t\t\tAdresse e-mail\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"email\" name=\"form_fields[email]\" id=\"form-field-email\" class=\"elementor-field elementor-size-lg  elementor-field-textual\" placeholder=\"Adresse e-mail\" required=\"required\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-tel elementor-field-group elementor-column elementor-field-group-field_531f7da elementor-col-100\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-field_531f7da\" class=\"elementor-field-label elementor-screen-only\">\n\t\t\t\t\t\t\t\tT\u00e9l\u00e9phone\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t<input size=\"1\" type=\"tel\" name=\"form_fields[field_531f7da]\" id=\"form-field-field_531f7da\" class=\"elementor-field elementor-size-lg  elementor-field-textual\" placeholder=\"T\u00e9l\u00e9phone\" pattern=\"[0-9()#&amp;+*-=.]+\" title=\"Seuls les caract\u00e8res de num\u00e9ros de t\u00e9l\u00e9phone (#, -, *, etc.) sont accept\u00e9s.\">\n\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-textarea elementor-field-group elementor-column elementor-field-group-message elementor-col-100 elementor-field-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-message\" class=\"elementor-field-label elementor-screen-only\">\n\t\t\t\t\t\t\t\tComment pouvons-nous vous aider ?\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t<textarea class=\"elementor-field-textual elementor-field  elementor-size-lg\" name=\"form_fields[message]\" id=\"form-field-message\" rows=\"4\" placeholder=\"Comment pouvons-nous vous aider ?\" required=\"required\"><\/textarea>\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-acceptance elementor-field-group elementor-column elementor-field-group-field_6196dac elementor-col-100 elementor-field-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-field_6196dac\" class=\"elementor-field-label elementor-screen-only\">\n\t\t\t\t\t\t\t\tPolitique\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-subgroup\">\n\t\t\t<span class=\"elementor-field-option\">\n\t\t\t\t<input type=\"checkbox\" name=\"form_fields[field_6196dac]\" id=\"form-field-field_6196dac\" class=\"elementor-field elementor-size-lg  elementor-acceptance-field\" required=\"required\">\n\t\t\t\t<label for=\"form-field-field_6196dac\">J\u2019accepte la <a href=\"https:\/\/myroamup.com\/politica-privacidad\/\">politique de confidentialit\u00e9.<\/a><\/label>\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-group elementor-column elementor-field-type-submit elementor-col-100 e-form__buttons\">\n\t\t\t\t\t<button class=\"elementor-button elementor-size-lg\" type=\"submit\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Contacter<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/button>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/form>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-42554bf e-flex e-con-boxed e-con e-parent\" data-id=\"42554bf\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-3d32a86 e-con-full e-flex e-con e-child\" data-id=\"3d32a86\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6b90167 elementor-widget elementor-widget-heading\" data-id=\"6b90167\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Des probl\u00e8mes pour activer votre eSIM ?<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f1c97de elementor-widget elementor-widget-text-editor\" data-id=\"f1c97de\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Le passage de la carte SIM physique \u00e0 la technologie virtuelle a simplifi\u00e9 notre fa\u00e7on de voyager, mais il a \u00e9galement soulev\u00e9 de nouvelles questions techniques.<br\/>Si vous cherchez de<strong> l\u2019aide pour votre eSIM<\/strong> parce que votre profil ne s\u2019active pas, que vous n\u2019avez pas de donn\u00e9es ou que le code QR ne fonctionne pas, ne vous inqui\u00e9tez pas : la plupart des incidents ont une solution rapide et simple. <\/p><p>Chez <a href=\"https:\/\/myroamup.com\/fr\/\">MyRoamUp<\/a>, nous comprenons que la connectivit\u00e9 est essentielle lorsque vous \u00eates loin de chez vous. C\u2019est pourquoi nous avons r\u00e9uni ce guide d\u2019assistance technique afin que vous puissiez r\u00e9tablir votre connexion en quelques minutes. <\/p><p><strong>Probl\u00e8mes courants d\u2019installation et comment les r\u00e9soudre<\/strong><\/p><p>La plupart des demandes <strong>d\u2019aide eSIM <\/strong>surviennent lors du processus initial de configuration. Voici les erreurs les plus fr\u00e9quentes et leurs solutions. <\/p><p><strong>Le code QR ne se scanne pas ou affiche une erreur.<\/strong><\/p><p>C&rsquo;est le probl\u00e8me num\u00e9ro un. Assurez-vous des points suivants : <\/p><ul><li><strong>Connexion Wi-Fi stable :<\/strong> pour t\u00e9l\u00e9charger le profil eSIM, votre t\u00e9l\u00e9phone a besoin d&rsquo;Internet. Si la connexion Wi-Fi est faible, le t\u00e9l\u00e9chargement \u00e9chouera. <\/li><li><strong>Luminosit\u00e9 de l&rsquo;\u00e9cran :<\/strong> si vous scannez le code \u00e0 partir d&rsquo;un autre appareil, augmentez la luminosit\u00e9 au maximum.<\/li><li><strong>Limites d&rsquo;utilisation :<\/strong> N&rsquo;oubliez pas qu&rsquo;un code QR eSIM ne peut g\u00e9n\u00e9ralement \u00eatre scann\u00e9 qu&rsquo;une seule fois pour des raisons de s\u00e9curit\u00e9.<\/li><\/ul><p><strong>\u00ab\u00a0Impossible d&rsquo;ajouter un plan de donn\u00e9es\u00a0\u00bb.<\/strong><\/p><p>Si vous recevez ce message, il est probable que votre appareil ne soit pas <strong>d\u00e9verrouill\u00e9<\/strong>. Selon la <a href=\"https:\/\/www.fcc.gov\/\">Commission f\u00e9d\u00e9rale des communications (FCC)<\/a>, les t\u00e9l\u00e9phones verrouill\u00e9s pour un op\u00e9rateur sp\u00e9cifique ne peuvent pas utiliser les eSIM d&rsquo;autres op\u00e9rateurs tant que le contrat n&rsquo;est pas r\u00e9sili\u00e9 ou que le d\u00e9verrouillage n&rsquo;est pas demand\u00e9. <\/p><p><strong>Configuration pas \u00e0 pas (liste de contr\u00f4le de l&rsquo;aide)<\/strong><\/p><p>Si vous avez d\u00e9j\u00e0 install\u00e9 le profil mais que vous ne naviguez pas, suivez cette liste de contr\u00f4le technique <a href=\"https:\/\/myroamup.com\/fr\/\">MyRoamUp<\/a>:<\/p><ol><li><strong>Activez la ligne :<\/strong> Allez dans R\u00e9glages &gt; R\u00e9seaux mobiles et assurez-vous que la carte eSIM est activ\u00e9e.<\/li><li><strong>S\u00e9lectionner pour les donn\u00e9es mobiles :<\/strong> v\u00e9rifiez que la ligne choisie pour l&rsquo;utilisation des donn\u00e9es est bien l&rsquo;eSIM et non la SIM principale.<\/li><li><strong>Activer l&rsquo;itin\u00e9rance :<\/strong> <strong>IMPORTANT.<\/strong> Pour qu&rsquo;une carte eSIM internationale fonctionne, <em>vous<\/em> devez activer l&rsquo;option \u00ab\u00a0Donn\u00e9es en itin\u00e9rance\u00a0\u00bb dans le profil eSIM. Vous ne serez pas factur\u00e9 en suppl\u00e9ment, car vous utilisez un plan pr\u00e9pay\u00e9. <\/li><li><strong>Configurer l&rsquo;APN :<\/strong> Certains mod\u00e8les exigent que vous entriez manuellement le nom du point d&rsquo;acc\u00e8s (APN). Vous trouverez ces informations dans votre e-mail de confirmation d&rsquo;achat. <\/li><\/ol><p><strong>Tableau des solutions rapides en fonction des sympt\u00f4mes<\/strong><\/p><table><thead><tr><td><p><strong>Sympt\u00f4me<\/strong><\/p><\/td><td><p><strong>Cause possible<\/strong><\/p><\/td><td><p><strong>Mesures recommand\u00e9es<\/strong><\/p><\/td><\/tr><\/thead><tbody><tr><td><p>\ud83d\udcf5 Pas de service \/ Urgences uniquement<\/p><\/td><td><p>Absence de couverture ou APN mal configur\u00e9<\/p><\/td><td><p>Red\u00e9marrez le mobile et v\u00e9rifiez l&rsquo;APN<\/p><\/td><\/tr><tr><td><p>\ud83d\udcf6 Signal complet mais pas d&rsquo;internet<\/p><\/td><td><p>Itin\u00e9rance d\u00e9sactiv\u00e9e<\/p><\/td><td><p>Activez l&rsquo;option \u00ab\u00a0Data Roaming\u00a0\u00bb dans la carte eSIM.<\/p><\/td><\/tr><tr><td><p>\u26a0\ufe0f Erreur lors de l&rsquo;analyse des QR<\/p><\/td><td><p>Profil d\u00e9j\u00e0 t\u00e9l\u00e9charg\u00e9 ou Wi-Fi faible<\/p><\/td><td><p>Contactez l&rsquo;assistance MyRoamUp<\/p><\/td><\/tr><tr><td><p>\u274c L&rsquo;option eSIM n&rsquo;est pas affich\u00e9e<\/p><\/td><td><p>Mobile non pris en charge ou verrouill\u00e9<\/p><\/td><td><p>Compatibilit\u00e9 des contr\u00f4les (EID)<\/p><\/td><\/tr><\/tbody><\/table><p><strong>Aide eSIM pour iPhone et Android : Principales diff\u00e9rences<\/strong><\/p><p>Le processus de recherche de l&rsquo;<strong>aide eSIM<\/strong> varie l\u00e9g\u00e8rement en fonction du syst\u00e8me d&rsquo;exploitation :<\/p><ul><li><strong>Sur iPhone (iOS) :<\/strong> la gestion se fait \u00e0 partir de \u00ab\u00a0Donn\u00e9es mobiles\u00a0\u00bb. Apple permet de stocker jusqu&rsquo;\u00e0 8 eSIM ou plus, mais seulement 2 peuvent \u00eatre actives en m\u00eame temps (iPhone 13 et plus). <\/li><li><strong>Sur Android (Samsung, Pixel, etc.) :<\/strong> Elle est g\u00e9r\u00e9e dans \u00ab\u00a0Gestionnaire de carte SIM\u00a0\u00bb ou \u00ab\u00a0Internet\u00a0\u00bb. Il est indispensable de v\u00e9rifier que le mode \u00ab\u00a0\u00c9conomiseur de donn\u00e9es\u00a0\u00bb ne bloque pas la connexion de la nouvelle eSIM. <\/li><\/ul><p><strong>Quand contacter le support technique de MyRoamUp ?<\/strong><\/p><p>Si vous avez suivi toutes les \u00e9tapes de ce guide d&rsquo;<strong>aide eSIM<\/strong> et que vous \u00eates toujours hors ligne, notre \u00e9quipe d&rsquo;experts est pr\u00eate \u00e0 intervenir. Il est conseill\u00e9 de l&rsquo;avoir \u00e0 port\u00e9e de main : <\/p><ul><li>Votre num\u00e9ro de commande.<\/li><li>Le num\u00e9ro d&rsquo;<strong>identification \u00e9lectronique<\/strong> de votre appareil (vous le trouverez sous Param\u00e8tres &gt; Informations sur le t\u00e9l\u00e9phone).<\/li><li>Une capture d&rsquo;\u00e9cran de l&rsquo;erreur qui appara\u00eet.<\/li><\/ul><p><strong>Obtenir de l&rsquo;aide sur l&rsquo;eSIM<\/strong><\/p><p>Pour ne pas g\u00e2cher votre voyage, il est essentiel d&rsquo;obtenir \u00e0 temps de l <strong>&lsquo;aide sur l&rsquo;eSIM<\/strong>. La plupart des inconv\u00e9nients sont dus \u00e0 de petits param\u00e8tres de configuration tels que l&rsquo;APN ou l&rsquo;itin\u00e9rance. Gr\u00e2ce \u00e0 la technologie de <strong>MyRoamUp<\/strong> et \u00e0 ce manuel d&rsquo;assistance, vous avez la garantie d&rsquo;une connectivit\u00e9 fluide sans complications techniques.  <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Pouvons-nous vous aider ? O\u00f9 que vous soyez, vous pouvez compter sur nous. hello@myroamup.com \u00c9crivez-nous D\u00e9marrer le chat Contactez-nous Ou, si vous pr\u00e9f\u00e9rez, \u00e9crivez-nous. Nous vous contacterons dans les plus brefs d\u00e9lais. hello@myroamup.com Des probl\u00e8mes pour activer votre eSIM ? Le passage de la carte SIM physique \u00e0 la technologie virtuelle a simplifi\u00e9 notre fa\u00e7on [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-10554","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.6 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Aide - MyRoamUp | Siempre conectado con tu eSIM<\/title>\n<meta name=\"description\" content=\"Siempre Conectado gracias a nuestra eSIM internacional. Viaja sin problemas y sin l\u00edmites. Busca tu destino y tu eSIM.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/myroamup.com\/fr\/aide\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Aide - MyRoamUp | Siempre conectado con tu eSIM\" \/>\n<meta property=\"og:description\" content=\"Siempre Conectado gracias a nuestra eSIM internacional. Viaja sin problemas y sin l\u00edmites. Busca tu destino y tu eSIM.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/myroamup.com\/fr\/aide\/\" \/>\n<meta property=\"og:site_name\" content=\"MyRoamUp | Siempre conectado con tu eSIM\" \/>\n<meta property=\"article:modified_time\" content=\"2026-05-28T12:21:25+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/myroamup.com\/wp-content\/uploads\/2026\/03\/ayuda-cabecera.webp\" \/>\n\t<meta property=\"og:image:width\" content=\"1500\" \/>\n\t<meta property=\"og:image:height\" content=\"1500\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/webp\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Dur\u00e9e de lecture estim\u00e9e\" \/>\n\t<meta name=\"twitter:data1\" content=\"4 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/myroamup.com\\\/fr\\\/aide\\\/\",\"url\":\"https:\\\/\\\/myroamup.com\\\/fr\\\/aide\\\/\",\"name\":\"Aide - MyRoamUp | Siempre conectado con tu eSIM\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/myroamup.com\\\/fr\\\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\\\/\\\/myroamup.com\\\/fr\\\/aide\\\/#primaryimage\"},\"image\":{\"@id\":\"https:\\\/\\\/myroamup.com\\\/fr\\\/aide\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/myroamup.com\\\/wp-content\\\/uploads\\\/2026\\\/03\\\/ayuda-cabecera-1024x1024.webp\",\"datePublished\":\"2026-03-03T13:46:07+00:00\",\"dateModified\":\"2026-05-28T12:21:25+00:00\",\"description\":\"Siempre Conectado gracias a nuestra eSIM internacional. Viaja sin problemas y sin l\u00edmites. Busca tu destino y tu eSIM.\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/myroamup.com\\\/fr\\\/aide\\\/#breadcrumb\"},\"inLanguage\":\"fr-FR\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/myroamup.com\\\/fr\\\/aide\\\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"fr-FR\",\"@id\":\"https:\\\/\\\/myroamup.com\\\/fr\\\/aide\\\/#primaryimage\",\"url\":\"https:\\\/\\\/myroamup.com\\\/wp-content\\\/uploads\\\/2026\\\/03\\\/ayuda-cabecera-1024x1024.webp\",\"contentUrl\":\"https:\\\/\\\/myroamup.com\\\/wp-content\\\/uploads\\\/2026\\\/03\\\/ayuda-cabecera-1024x1024.webp\"},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/myroamup.com\\\/fr\\\/aide\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Portada\",\"item\":\"https:\\\/\\\/myroamup.com\\\/fr\\\/accueil\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Aide\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/myroamup.com\\\/fr\\\/#website\",\"url\":\"https:\\\/\\\/myroamup.com\\\/fr\\\/\",\"name\":\"myroamup - el compa\u00f1ero de viaje perfecto\",\"description\":\"\",\"publisher\":{\"@id\":\"https:\\\/\\\/myroamup.com\\\/fr\\\/#organization\"},\"alternateName\":\"eSIM internacional | Siempre Conectado\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/myroamup.com\\\/fr\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"fr-FR\"},{\"@type\":\"Organization\",\"@id\":\"https:\\\/\\\/myroamup.com\\\/fr\\\/#organization\",\"name\":\"myroamup\",\"url\":\"https:\\\/\\\/myroamup.com\\\/fr\\\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"fr-FR\",\"@id\":\"https:\\\/\\\/myroamup.com\\\/fr\\\/#\\\/schema\\\/logo\\\/image\\\/\",\"url\":\"https:\\\/\\\/myroamup.com\\\/wp-content\\\/uploads\\\/2026\\\/01\\\/simbolo2.svg\",\"contentUrl\":\"https:\\\/\\\/myroamup.com\\\/wp-content\\\/uploads\\\/2026\\\/01\\\/simbolo2.svg\",\"width\":1041,\"height\":810,\"caption\":\"myroamup\"},\"image\":{\"@id\":\"https:\\\/\\\/myroamup.com\\\/fr\\\/#\\\/schema\\\/logo\\\/image\\\/\"}}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Aide - MyRoamUp | Siempre conectado con tu eSIM","description":"Siempre Conectado gracias a nuestra eSIM internacional. Viaja sin problemas y sin l\u00edmites. Busca tu destino y tu eSIM.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/myroamup.com\/fr\/aide\/","og_locale":"fr_FR","og_type":"article","og_title":"Aide - MyRoamUp | Siempre conectado con tu eSIM","og_description":"Siempre Conectado gracias a nuestra eSIM internacional. Viaja sin problemas y sin l\u00edmites. Busca tu destino y tu eSIM.","og_url":"https:\/\/myroamup.com\/fr\/aide\/","og_site_name":"MyRoamUp | Siempre conectado con tu eSIM","article_modified_time":"2026-05-28T12:21:25+00:00","og_image":[{"width":1500,"height":1500,"url":"https:\/\/myroamup.com\/wp-content\/uploads\/2026\/03\/ayuda-cabecera.webp","type":"image\/webp"}],"twitter_card":"summary_large_image","twitter_misc":{"Dur\u00e9e de lecture estim\u00e9e":"4 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/myroamup.com\/fr\/aide\/","url":"https:\/\/myroamup.com\/fr\/aide\/","name":"Aide - MyRoamUp | Siempre conectado con tu eSIM","isPartOf":{"@id":"https:\/\/myroamup.com\/fr\/#website"},"primaryImageOfPage":{"@id":"https:\/\/myroamup.com\/fr\/aide\/#primaryimage"},"image":{"@id":"https:\/\/myroamup.com\/fr\/aide\/#primaryimage"},"thumbnailUrl":"https:\/\/myroamup.com\/wp-content\/uploads\/2026\/03\/ayuda-cabecera-1024x1024.webp","datePublished":"2026-03-03T13:46:07+00:00","dateModified":"2026-05-28T12:21:25+00:00","description":"Siempre Conectado gracias a nuestra eSIM internacional. Viaja sin problemas y sin l\u00edmites. Busca tu destino y tu eSIM.","breadcrumb":{"@id":"https:\/\/myroamup.com\/fr\/aide\/#breadcrumb"},"inLanguage":"fr-FR","potentialAction":[{"@type":"ReadAction","target":["https:\/\/myroamup.com\/fr\/aide\/"]}]},{"@type":"ImageObject","inLanguage":"fr-FR","@id":"https:\/\/myroamup.com\/fr\/aide\/#primaryimage","url":"https:\/\/myroamup.com\/wp-content\/uploads\/2026\/03\/ayuda-cabecera-1024x1024.webp","contentUrl":"https:\/\/myroamup.com\/wp-content\/uploads\/2026\/03\/ayuda-cabecera-1024x1024.webp"},{"@type":"BreadcrumbList","@id":"https:\/\/myroamup.com\/fr\/aide\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Portada","item":"https:\/\/myroamup.com\/fr\/accueil\/"},{"@type":"ListItem","position":2,"name":"Aide"}]},{"@type":"WebSite","@id":"https:\/\/myroamup.com\/fr\/#website","url":"https:\/\/myroamup.com\/fr\/","name":"myroamup - el compa\u00f1ero de viaje perfecto","description":"","publisher":{"@id":"https:\/\/myroamup.com\/fr\/#organization"},"alternateName":"eSIM internacional | Siempre Conectado","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/myroamup.com\/fr\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"fr-FR"},{"@type":"Organization","@id":"https:\/\/myroamup.com\/fr\/#organization","name":"myroamup","url":"https:\/\/myroamup.com\/fr\/","logo":{"@type":"ImageObject","inLanguage":"fr-FR","@id":"https:\/\/myroamup.com\/fr\/#\/schema\/logo\/image\/","url":"https:\/\/myroamup.com\/wp-content\/uploads\/2026\/01\/simbolo2.svg","contentUrl":"https:\/\/myroamup.com\/wp-content\/uploads\/2026\/01\/simbolo2.svg","width":1041,"height":810,"caption":"myroamup"},"image":{"@id":"https:\/\/myroamup.com\/fr\/#\/schema\/logo\/image\/"}}]}},"_links":{"self":[{"href":"https:\/\/myroamup.com\/fr\/wp-json\/wp\/v2\/pages\/10554","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/myroamup.com\/fr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/myroamup.com\/fr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/myroamup.com\/fr\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/myroamup.com\/fr\/wp-json\/wp\/v2\/comments?post=10554"}],"version-history":[{"count":1,"href":"https:\/\/myroamup.com\/fr\/wp-json\/wp\/v2\/pages\/10554\/revisions"}],"predecessor-version":[{"id":10555,"href":"https:\/\/myroamup.com\/fr\/wp-json\/wp\/v2\/pages\/10554\/revisions\/10555"}],"wp:attachment":[{"href":"https:\/\/myroamup.com\/fr\/wp-json\/wp\/v2\/media?parent=10554"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}